NHSAA, the New Hampshire School Administrators Association, seeks to be a credible, trustworthy voice of educational leadership in the state of New Hampshire. Their mission is to create an exceptional, equitable, and comprehensive education experience for all of their public-school students.
By offering a highly curated selection of courses and seminars for their members, NHSAA is making sure school administrators have access to the professional development and training opportunities they need for success. NHSAA’s members include superintendents of schools, assistant superintendents, school business officials, special education directors, curriculum coordinators and more.
We spoke with Kymra Kurinskas, the Events and Marketing Manager, to learn more about how NHSAA has been able to better serve their members since switching to Rhythm. Kymra ensures that all the details are in order for her association’s annual events. She books facilities, organizes logistics, manages registrations, and sets up the events within Rhythm. Another big piece of her work is vetting NHSAA’s partners so that members have access to an up-to-date directory of recommended providers. So, let’s jump into the story.
The Problem We Needed to Solve
The New Hampshire School Administrators Association had just switched AMS providers when Kymra joined the team in July of 2019. Only a few months passed before NHSAA’s staff realized their new provider was not going to work - it was much too archaic and rigid to serve their members and function properly for the team. It wasn’t long before NHSAA had to make another switch to a provider that promised them a better experience.
Throughout implementation, Kymra and her colleagues struggled to follow the trainings that were provided to them. Learning sessions were not comprehensive or parceled out in a consumable way, creating a large knowledge gap for NHSAA’s team once they went live.
After go-live, the support experience left much to be desired. When Kymra would reach out for help, responses from the new provider were delayed or nonexistent. If support did agree to meet, it was clear that their time would come with an additional price tag. After 6 months using the system, the team at NHSAA felt like they were still in the dark - and their largest, most complex annual event was on the horizon.
After multiple requests for help with no progress being made, Kymra was forced to purchase a third-party event planning software just to host the annual event.
This was a turning point. Again, NHSAA had been overpromised and underdelivered. Staff approached Dr. Carl Ladd, NHSAA’s Executive Director, and explained the situation. The poor training and support left NHSAA no other choice: they needed to resume their search and look for a new AMS provider.